Cleveland Clinic London Hospital

The GP service at the Cleveland Clinic London Hospital provides consultations and minor operations from the outpatient department in the provider’s main hospital. GPs provide clinical care with support from nurses and healthcare assistants as part of an integrated approach to meeting individual needs. The GP service operates from a dedicated treatment room with access to minor operation, phlebotomy, and point of care testing facilities. GPs can make referrals to any of the clinical specialties in the hospital, including to same-day diagnostic imaging.

GP services are offered from 8am to 8pm Monday to Friday except Thursday which GP services are offered 8am to 4pm. There is also a 24/7 GP concierge service (a model of healthcare where patients pay a monthly fee to access a private GP). The GP service also offers one stop care with direct access and onward referral to their state of art hospital.

Most appointments are made by self-referral, and the service also operates wellbeing checks under corporate, insurance, and embassy contracts. The provider’s 3 London locations work closely together, including with an overarching integrated governance system between services. Where evidence and data are monitored at service level and not at location level, we repeat our findings in more than 1 report and note where we have done so. We carried out an unannounced onsite inspection on 9 December 2024. We have not previously inspected the service.

Minor surgery provided by GPs includes urodynamics, colposcopy, hysteroscopy, and hormone injections.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by the NHS.

The critical care unit had 29 beds providing up to level 3 care. The service accepted admissions against a set criterion from referring consultants, patients who were self-funding, including international patients, and patients who were funded by the NHS.

This assessment looked at the Safe, Effective, Caring, Responsive and Well Led key questions for the hospital’s critical care service. We found; Care and treatment was safe, patients were cared for in a safe environment and there was evidence of a learning culture. Staff monitored the effectiveness of care and used findings to make improvements. Staff provided emotional support to patients and their families and understood patients’ personal needs. The service was inclusive and took account of patients’ individual needs and preferences, people could access the service when they needed it and received the right care promptly. Leaders operated effective governance processes and used systems to manage performance effectively.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by the NHS.

This assessment looked at quality statements in the Safe, Effective, Caring, Responsive and Well Led domains for the hospital’s medical care service.

The medical service consists of 12 beds on the acute assessment unit (AAU). The service accepted admissions against a set criterion from GPs, patients who were self-funding, including international patients, and patients who were funded by the NHS. AAU is a referral only service providing care for non-life-threatening medical conditions.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by embassies and the NHS.

This assessment looked at quality statements in the Safe, Effective, Caring, Responsive and Well Led domains for the hospital’s surgical service.

The surgical service was divided into four institutes covering a range of specialities. The service accepted referrals against a set criterion from GPs, patients who were self-funding, including international patients, and patients who were funded by embassies and the NHS. The service comprised of eight theatres, 20 recovery bays, 21-day case surgical beds, a post-anaesthesia care unit and two surgical wards.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by the NHS.

The critical care unit had 29 beds providing up to level 3 care. The service accepted admissions against a set criterion from referring consultants, patients who were self-funding, including international patients, and patients who were funded by the NHS.

This assessment looked at the Safe, Effective, Caring, Responsive and Well Led key questions for the hospital’s critical care service. We found; Care and treatment was safe, patients were cared for in a safe environment and there was evidence of a learning culture. Staff monitored the effectiveness of care and used findings to make improvements. Staff provided emotional support to patients and their families and understood patients’ personal needs. The service was inclusive and took account of patients’ individual needs and preferences, people could access the service when they needed it and received the right care promptly. Leaders operated effective governance processes and used systems to manage performance effectively.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by the NHS.

The critical care unit had 29 beds providing up to level 3 care. The service accepted admissions against a set criterion from referring consultants, patients who were self-funding, including international patients, and patients who were funded by the NHS.

This assessment looked at the Safe, Effective, Caring, Responsive and Well Led key questions for the hospital’s critical care service. We found; Care and treatment was safe, patients were cared for in a safe environment and there was evidence of a learning culture. Staff monitored the effectiveness of care and used findings to make improvements. Staff provided emotional support to patients and their families and understood patients’ personal needs. The service was inclusive and took account of patients’ individual needs and preferences, people could access the service when they needed it and received the right care promptly. Leaders operated effective governance processes and used systems to manage performance effectively.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by the NHS.

This assessment looked at quality statements in the Safe, Effective, Caring, Responsive and Well Led domains for the hospital’s medical care service.

The medical service consists of 12 beds on the acute assessment unit (AAU). The service accepted admissions against a set criterion from GPs, patients who were self-funding, including international patients, and patients who were funded by the NHS. AAU is a referral only service providing care for non-life-threatening medical conditions.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by the NHS.

This assessment looked at quality statements in the Safe, Effective, Caring, Responsive and Well Led domains for the hospital’s medical care service.

The medical service consists of 12 beds on the acute assessment unit (AAU). The service accepted admissions against a set criterion from GPs, patients who were self-funding, including international patients, and patients who were funded by the NHS. AAU is a referral only service providing care for non-life-threatening medical conditions.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by embassies and the NHS.

This assessment looked at quality statements in the Safe, Effective, Caring, Responsive and Well Led domains for the hospital’s surgical service.

The surgical service was divided into four institutes covering a range of specialities. The service accepted referrals against a set criterion from GPs, patients who were self-funding, including international patients, and patients who were funded by embassies and the NHS. The service comprised of eight theatres, 20 recovery bays, 21-day case surgical beds, a post-anaesthesia care unit and two surgical wards.

The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by embassies and the NHS.

This assessment looked at quality statements in the Safe, Effective, Caring, Responsive and Well Led domains for the hospital’s surgical service.

The surgical service was divided into four institutes covering a range of specialities. The service accepted referrals against a set criterion from GPs, patients who were self-funding, including international patients, and patients who were funded by embassies and the NHS. The service comprised of eight theatres, 20 recovery bays, 21-day case surgical beds, a post-anaesthesia care unit and two surgical wards.