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Equality and human rights

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We're committed to equality and human rights throughout our work.

It underpins how we register and inspect services and is embedded into the way we perform as an employer.

Meeting your needs and protecting your rights

When we inspect services, we take into account how they:

  • consider your:
    • age
    • disability
    • sex (gender)
    • gender identity
    • race
    • religion or belief
    • sexual orientation (whether you are lesbian, gay, bisexual or heterosexual)
    • pregnancy and maternity status
  • protect your human rights, treating you fairly, with respect and dignity
  • give you choice and control over the care you receive
  • take action to ensure equality for their staff, as this will improve the quality of the care that they provide.

Our human rights approach to regulation helps make sure that everyone receives safe and good-quality care.

Our equality objectives 2019-2021

We are legally required under the Equality Act 2010 to set equality objectives for ourselves at least every four years. We have chosen to set objectives every two years to reflect the pace of development within CQC and the health and social care sector, and because we are ambitious to work for change on equality.

Despite progress on equality, people from some equality groups are still less likely to receive good quality health and social care. Our objectives for 2019-21 build on our previous equality objectives. They focus on our regulatory role to improve equality for everyone and for CQC staff. The objectives are:

  1. Confident with difference – person-centred care and equality
  2. Accessible information and communication
  3. Equality and the well-led provider
  4. Equal access to care and equity of outcomes in local areas
  5. Continue to develop a diverse workforce with equal opportunities for everyone and a culture of inclusion

Equally Outstanding

In times of financial constraint, we often see equality and human rights as a challenge. We rarely look at equality and human rights as a solution. Yet, there is growing evidence that equality and human rights for people using services and staff needs to play a central role in improving the quality of care. And we are finding that some of the best providers are doing this successfully – even in times of constraint.

This is what we explore in our resource Equally Outstanding.

How are we doing?

Our reports

Impact assessments

Our impact assessments look at the effects our policies and functions could have on equality and human rights.

Last updated:
06 January 2020