Cookies are small data files that we place on your computer. They improve your experience by:
- remembering settings and information (like the names of health or social care services you’ve searched for) so you don’t have to keep re-entering them
- helping us measure how you use the website so we can make sure it meets your needs
Cookies do not tell us who you are.
Types of cookie and how we use them
First party cookies are our own. We control them and use them to provide information about the way you use our website.
This cookie ensures that you are directed to the same server every time you click on a different webpage on our website. It expires after a session.
ki_s, ki_u and ki_t
Our search results pages contain in-page surveys to gather feedback on whether you have found what you’re looking for. These cookies ensure that you do not see a survey you have already completed again.
Give feedback on care
These cookies are used by our online form 'Give feedback on care'.
This cookie collects information about the number of people that use the form. It's removed after 1 year.
This is used for laod balancing, making sure any choices you make or information you enter go through the same server. It expires at the end of your session.
This stored information you enter so you don't have to enter the same things again as you move around the form. It expires at the end of your session.
CQC Provider Portal
The following cookies are only used in our online system for providers and managers to make notifications and applications to us.
This cookie is used to store session information for people logged in to their CQC accounts.
This cookie (e.g. SESSbb729cffd3a9572f9a38b587e0ed3f6e) keeps track of the currently logged in user (similar to OLSCookie above).
Third-party cookies are set by other websites. We use their online tools to make our website work better for you.
We use Google Analytics to view statistics on the way you use our website. We can check:
- how many people have visited our website and the webpages they view
- how many times documents (such as inspection reports) have been downloaded
- the number of keyword searches.
We use the following third party cookies set by Google Analytics.
This cookie generates the number of unique visits to our website. It expires after two years.
This cookie generates a number of user sessions. It expires after 30 minutes.
This cookie works with the _utmb cookie to generate a number of user sessions. It expires after 30 minutes.
This cookie records the way you reach our website. It expires after six months.
This cookie allows us to record custom variables in our tracking code to refine some of the information we receive from Google Analytics. It expires after two years.
This cookie is used by Website Optimizer and ensures you have a consistent experience on our website. It expires after two years.
We use HotJar to monitor other aspects of how people use our site. For example, it can show us which areas of the page people click on and where they are when they leave the site. We also use it to run simple polls to get people's opinions.
HotJar uses the following cookies.
This cookie prevents polls being displayed if you've already filled them in. It expires after 1 year.
This keeps polls minimised as you move from page to page. It expires after1 year.
This keeps forms from reappearing if you've already filled them. It expires after 1 year.
This keeps forms minimised as you move from page to page. It expires after 1 year.
This tells HotJar if your visit is included in their sample set. It expires after 1 year.
Managing the cookies on your computer
You can restrict or block cookies set by our website and others by changing the settings in your browser. Doing this however, may impact the way our website works for you in the future.
Visit About cookies to find out more about restricting or blocking cookies in different browsers.
You can also learn more about cookies at GOV.UK