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Give feedback on care

Tell us about your experience of the care services you or your loved ones use.

Contact us

(for information and forms)

General enquiries

Telephone: 03000 616161

Our phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays.

Text service (Relay UK)

If you are deaf, hard of hearing or have speech difficulties, you can use a text service by dialling 18001 03000 616161.

Find out about the Relay UK text service


Provider portal:
Mental health services: please support patients to use online services to communicate with us.

CQC offices

Our offices are currently closed and our staff are working from home.

Report a concern

If you're concerned about the quality of care, tell us. If someone is in danger you should contact the police immediately.

As a member of the public

a woman looking at a laptopFind out who to contact if you have concerns about care.

As a member of staff at a service we regulate

a woman talking to a man who is wearing a stethoscopeFind out how to raise concerns about a care service you work for.



To help you find out how to make a complaint select from the following options:


Freedom of information and data protection

Find out about the information you can request.

Use our online FOI request form