Give feedback on care
Tell us about your experience of the care services you or your loved ones use.
Contacting us during the coronavirus (COVID-19) pandemic
Please contact us online or by telephone, rather than by post
Send all payments and invoices directly to NHS Shared Business Services
Contact us
Notifications
www.cqc.org.uk/notifications
(for information and forms)
General enquiries
Telephone: 03000 616161
Email: enquiries@cqc.org.uk
Our phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays.
Text service (Relay UK)
If you are deaf, hard of hearing or have speech difficulties, you can use a text service by dialling 18001 03000 616161.
Find out about the Relay UK text service
Providers
Provider portal: www.cqc.org.uk/aboutproviderportal
Mental health services: please support patients to use online services to communicate with us.
CQC offices
Our offices are currently closed and our staff are working from home.
Report a concern
If you're concerned about the quality of care, tell us. If someone is in danger you should contact the police immediately.
As a member of the public
Find out who to contact if you have concerns about care.
As a member of staff at a service we regulate
Find out how to raise concerns about a care service you work for.
Complaints
To help you find out how to make a complaint select from the following options:
- Complaints about a service or provider we regulate
- Complaints about the use of the Mental Health Act
- Complaints about CQC
Freedom of information and data protection
Find out about the information you can request.
Use our online FOI request form
Queries: information.access@cqc.org.uk
