- Independent hospital
Cleveland Clinic London Hospital
Report from 13 June 2025 assessment
Contents
Ratings - Critical care
Our view of the service
The Cleveland Clinic London Hospital is a private hospital in central London providing a range of medical, surgical and diagnostic services for mainly self-funding patients and where contracts were in place, those funded by the NHS.
The critical care unit had 29 beds providing up to level 3 care. The service accepted admissions against a set criterion from referring consultants, patients who were self-funding, including international patients, and patients who were funded by the NHS.
This assessment looked at the Safe, Effective, Caring, Responsive and Well Led key questions for the hospital’s critical care service. We found; Care and treatment was safe, patients were cared for in a safe environment and there was evidence of a learning culture. Staff monitored the effectiveness of care and used findings to make improvements. Staff provided emotional support to patients and their families and understood patients’ personal needs. The service was inclusive and took account of patients’ individual needs and preferences, people could access the service when they needed it and received the right care promptly. Leaders operated effective governance processes and used systems to manage performance effectively.
People's experience of this service
Patients we spoke with were positive about their care and treatment and told us staff treated them with kindness and compassion. People said they did not feel anxious about raising concerns and communication with them was good.