- Independent hospital
Cleveland Clinic London Hospital
Report from 20 January 2025 assessment
Contents
Ratings
Our view of the service
The GP service at the Cleveland Clinic London Hospital provides consultations and minor operations from the outpatient department in the provider’s main hospital. GPs provide clinical care with support from nurses and healthcare assistants as part of an integrated approach to meeting individual needs. The GP service operates from a dedicated treatment room with access to minor operation, phlebotomy, and point of care testing facilities. GPs can make referrals to any of the clinical specialties in the hospital, including to same-day diagnostic imaging.
GP services are offered from 8am to 8pm Monday to Friday except Thursday which GP services are offered 8am to 4pm. There is also a 24/7 GP concierge service (a model of healthcare where patients pay a monthly fee to access a private GP). The GP service also offers one stop care with direct access and onward referral to their state of art hospital.
Most appointments are made by self-referral, and the service also operates wellbeing checks under corporate, insurance, and embassy contracts. The provider’s 3 London locations work closely together, including with an overarching integrated governance system between services. Where evidence and data are monitored at service level and not at location level, we repeat our findings in more than 1 report and note where we have done so. We carried out an unannounced onsite inspection on 9 December 2024. We have not previously inspected the service.
Minor surgery provided by GPs includes urodynamics, colposcopy, hysteroscopy, and hormone injections.
People's experience of this service
People spoke very positively about the service. They told us they appreciated having the time to discuss their health and any concerns with GPs without being rushed and in a service that provided short-notice access. People noted rapid referrals to specialists and other services, such as diagnostic imaging was valuable to them, particularly as these could often be arranged on the same day. People we spoke with accessing corporate health screens and concierge medicine services spoke highly of the attention to detail offered by GPs and said this provided them with reassurance about their health. People were particularly pleased with the seamless method of communication the provider uses; an electronic app that enabled them to communicate with clinicians, book appointments, and view their medical records, including test results.