BPAS - Birmingham South

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.

At our last assessment we rated this key question requires improvement. At this inspection the rating changed to good. This meant the service was consistently managed and well-led.