BPAS - Birmingham South

Patients were involved in decisions about their care. The service provided information people could understand. Patients knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. Patients received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. Patients were involved in planning their care and understood options around choosing to withdraw or not receive care.

At our last assessment we rated this key question requires improvement. At this assessment, the rating changed to good. This meant patient’s needs were met.