Yourlife (Beverley)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

The service promoted a culture focused on person-centred care, continuous improvement and learning.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The Registered Manager demonstrated a good understanding of safeguarding, governance, quality assurance and person-centred care responsibilities.

A relative told us they had numerous conversations with [name] and other members of staff regarding changes to [person]'s support and found staff consistently helpful, responsive and accommodating.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard.

The Registered Manager encouraged honest feedback and viewed concerns as opportunities for learning and service improvement.

One staff member told us, "I do feel fully confident and comfortable raising safety concerns as when I do so I know I am heard and they are resolved." Another staff member explained that freedom to speak up meant being able to raise concerns whenever something did not feel right, particularly regarding people's safety and wellbeing.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them.

Staff told us they felt respected and valued within their roles. Training, supervision and policies supported an inclusive working environment.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

Effective governance systems were in place to monitor quality, manage risks and drive continuous improvement.

The service operated within a structured governance framework supported by audits, compliance monitoring, customer file reviews, incident analysis and management oversight. Information gathered through these processes informed action planning and service priorities.

Quality assurance information, feedback, incidents and audit findings were used to identify priorities and support ongoing service development.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

The service recognised the value of partnership working in improving outcomes for people.

The Registered Manager described developing relationships with healthcare professionals, pharmacies, safeguarding services and community organisations to support coordinated care and improve outcomes for people receiving support.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.

Quality assurance systems were used to monitor performance, identify opportunities for development and support positive outcomes for people receiving care.