Yourlife (Beverley)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs were assessed comprehensively and reflected within personalised care plans.

Assessments detailed people's strengths, preferences, goals, aspirations and support requirements. Care plans provided clear guidance regarding mobility, personal care, wellbeing and daily living activities.

A relative told us staff understood [person]'s needs and supported them to do things independently wherever possible. Staff confirmed they accessed care plans, risk assessments and handovers to remain informed about people’s assessed and changing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received care and support based on assessed needs and regularly reviewed care arrangements.

Care plans reflected individual requirements and demonstrated support remained responsive to changing circumstances. Reviews evidenced care arrangements were adjusted when required to ensure people continued to receive effective support.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People benefited from effective communication and collaborative working.

Daily records, handovers and care documentation supported continuity of care and ensured important information was shared appropriately.

A relative praised communication within the service, explaining there had been "excellent communication" and that they were informed whenever [person] experienced a health issue or required emergency medical attention.

Staff described communication as essential for maintaining continuity and ensuring consistent delivery of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to maintain their health, wellbeing and independence.

Care records included information regarding nutrition, hydration, social engagement and activities important to the individual. Staff encouraged healthy lifestyles and supported people to remain independent wherever possible.

One staff member told us, "I encourage people to do as much as they can for themselves rather than doing everything for them."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People's outcomes were monitored regularly to ensure care remained effective and responsive.

Care reviews evidenced ongoing discussions regarding people's wellbeing, goals and support needs. Records demonstrated a willingness to adjust care arrangements where necessary to improve outcomes and maintain independence.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were involved in decisions about their care and support, and consent was sought appropriately. Documentation was present within records reviewed. Staff demonstrated an understanding of supporting informed decision-making and the principles of the Mental Capacity Act 2005.

A relative confirmed [person] was involved in decisions about their support and care arrangements. One person told us, “Yes I am involved in everything.”