Yourlife (Beverley)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service.

This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received person-centred care that reflected their individual needs, preferences and desired outcomes. Care plans were updated in response to changes in people's needs and incorporated input from both people and their relatives as part of the review process.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People benefited from continuity of care and coordinated support.

Rotas evidenced efforts to allocate regular staff wherever possible, supporting familiarity and relationship-building. Daily records enabled effective communication between staff and promoted continuity of care.

One staff member explained, "I make sure I understand the person's care plan and the support they need. I pass on any important information or changes to my team."

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People's communication needs were identified and considered when planning and delivering support.

Communication needs assessments were completed and incorporated into care planning documentation. Guidance was available to support staff in communicating effectively with people.

The Registered Manager demonstrated understanding of the Accessible Information Standard and adapting communication to meet individual needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People and relatives were encouraged to share their views and contribute to decisions regarding care and support.

Care reviews evidenced people were involved in discussions regarding their care and support arrangements. Feedback confirmed people knew how to raise concerns if required.

A relative explained [person] was aware they could speak to [name] if unhappy about any aspect of the service. Another relative told us [person] felt comfortable providing feedback, felt the service was well managed and could not identify any improvements needed.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People's individual needs, communication preferences and personal circumstances were considered when accessing support.

Care planning reflected communication requirements, cultural preferences and personal circumstances to ensure people were able to participate fully in decisions affecting their care.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported fairly and respectfully and were encouraged to achieve outcomes important to them.

Care planning reflected people's personal goals, preferences and aspirations. The service promoted equality, inclusion and advocacy where required to ensure equitable outcomes.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The Registered Manager demonstrated an understanding of anticipatory care planning, including supporting people whose needs may change over time and those approaching the end of life. They described working closely with families, healthcare professionals and specialist services to ensure care remained responsive, dignified and aligned with people's wishes.

A relative summarised their experience of the service by stating that [person] felt the support received was "very good," there was "nothing they would like doing differently" and they had "no concerns around the service or staff."