Archived: HeartScan Ltd

The service did not demonstrate effective governance and risk management systems. The service could not demonstrate how its focus was always on those with protected characteristics under the Equality Act (2010). The registered manager and staff knew the service’s local vision, aims and objectives and understood how the service aligned with this. There was a culture based on speaking up, listening, learning and trust. The registered manager was visible, knowledgeable and supportive, and helped staff develop in their roles. Staff felt supported to give feedback and the service aspired to continuous improvement.