Archived: HeartScan Ltd

Patients, and where appropriate those close to them, were involved in assessments of their needs. Staff reviewed assessments taking account of patient’s physical emotional, communication and personal care needs. Diagnostic and screening procedures were based on latest evidence and good practice guidance. Where necessary, staff met patient's nutritional and hydration needs. Staff made sure patients understood their care and treatment to enable them to give informed consent. However, there were missed opportunities to proactively support people to live healthier lives and to identify service improvement opportunities through effective audits.