- Independent hospital
Archived: HeartScan Ltd
Assessment report published 9 September 2026
Contents
Ratings - Diagnostic imaging
Our view of the service
HeartScan Ltd is a private clinic. It is registered to provide cardiac diagnostic and screening services for children aged 14 to 17, adults aged 18 to 65, and adults aged over 65.
A large proportion of the service’s work is cardiac sports screening for professional sports organisations and football clubs. However, we did not inspect this aspect of the service, as it is exempt from regulation and not within the scope of this assessment.
The service has one clinic per week, 1pm to 4pm every Tuesday, located at the Osborne Clinic, Newcastle. There is a large consulting room on the ground floor, which is rented from the Osborne Clinic. On average, the service sees 4 patients per week.
The service provides cardiology diagnostic and screening procedures, specifically, electrocardiography (ECG), echocardiography, and 24-hour to 14-day ambulatory ECGs. Most patients self-refer, although some are referred by GP’s and other referrers.
This assessment was risk based and prompted due to the age of the rating. We conducted this short notice announced assessment on 23 June 2026 and assessed 31 quality statements across the safe, effective, responsive, caring and well-led key questions. We did not assess quality statements relating to medicines optimisation and planning for the future, as these were not relevant for this service.
We visited clinical areas and spoke with clinical staff, the registered manager, reception staff and people who used the service. We looked at patient’s healthcare records, policies, procedures, and other documents related to the running of the service.
We rated the service as requires improvement, because we found breaches of Regulation 17, in relation to good governance.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
If we have requested an action plan, this will be requested upon publication of the final report.
People's experience of this service
People we spoke with, and those who provided written feedback on questionnaires and online were positive about the staff treating them with warmth and kindness. They said the service could be contacted easily and they were responded to quickly.
People told us they were given time to ask questions about their procedure and staff had checked they understood what they were having done.
People told us they were clear and felt fully informed about fees and methods of payment prior to booking their appointment.