Archived: Salisbury Avenue Healthcare

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Structures, processes, and systems of accountability including governance, management of partnerships, joint working arrangements, and shared services were clearly defined, well understood, and effectively implemented.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The practice had an active patient participation group (PPG). We spoke with two representatives from the group, who were largely positive about the working relationship between the PPG and the practice. One member mentioned feeling involved in service activities, while the other noted they were not always informed about service improvements. We reviewed the latest PPG meeting minutes, which showed discussions on progress and outcomes.

The provider demonstrated a commitment to improving patient access to GPs by utilising community-based services. For example, they signed up for additional receptionist training as part of the local NHS Pharmacy First advanced service, which manages patients with seven common conditions. The practice’s involvement in the initiative followed the identification of a decline in the practice’s referral rates between April and September 2024.

We did not receive specific feedback from partners regarding partnership and community engagement. However, we observed clear evidence of the provider effectively collaborating with the integrated care board and other local stakeholders to implement a range of initiatives aimed at enhancing patient well-being.

One example of this is the provider’s participation in the data accreditation scheme, which demonstrated their commitment to maintaining high standards and supporting improved outcomes for patients. Additionally, the provider joined the national general practice improvement programme initiative, which offers member practices access to additional resources to improve patient access, care continuity, and the effective use of multi-professional teams.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.