Salisbury Avenue Healthcare

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff work collaboratively to understand and meet the range and complexity of people’s needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not receive specific examples from patients about how staff, teams and services work together. However, we did receive positive feedback regarding the efficiency with which the practice referred patients to other services.

Staff told us they were proud of how practice staff worked well together as a team to meet the needs of their patients.

Partners such as the care home aligned with the practice told us they felt they worked well with the practice as a team. They reported that the staff responded promptly to queries raised by telephone or email. Additionally, medicine management issues were coordinated by the lead GP and resolved quickly. The lead GP maintained regular contact and had recently established monthly reviews to further enhance collaboration.

There were systems in place for sharing information with staff and other agencies to ensure the delivery of safe care and treatment.

Practice staff attended monthly meetings with other teams and services to discuss and coordinate care. For older patients with more complex needs, appropriate referral pathways were in place to ensure their needs were assessed effectively and in a timely manner.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.