Crossley Place

Updated 24 July 2026

We inspected Crossley Place on the 3 and 4 December 2025. Crossley Place was previously inspected in April 2022 and was rated as good.

Crossley Place is registered to deliver the regulated activities: treatment of disease, disorder or injury; and assessment or medical treatment for persons detained under the Mental Health Act 1983. The service had a Registered Manager at the time of our inspection.

We visited both wards as part of the inspection: Meadow ward – 4 beds for women and Orchard ward – 6 beds for women.

At this inspection we inspected the service’s assessment service group of long stay or rehabilitation mental health wards for working age adults.

We rated the service as good.

Updated 27 November 2025

We inspected Crossley Place on the 3 and 4 December 2025.

Crossley Place is an independent hospital that provides a level 2 rehabilitation service for women with mental health conditions that need longer term support. A bespoke package of care is provided for each patient to meet their individual recovery and rehabilitation goals. Each patient has their own apartment which is tailored to their individual needs. Each apartment has a lounge with separate bedroom, ensuite bathroom and kitchen area.

The service provided safe care. The service had enough staff to deliver care for patients. Staff completed risk assessments of patients and updated these regularly. There were systems and processes to protect patients from abuse and neglect. The environment was generally clean, well-maintained and fit for purpose.

Care and treatment was delivered in line with national guidance and best practice. Patients had access to a range of specialists to help meet their needs. Staff received training, supervision and appraisal. The service had processes for the effective implementation of the Mental Health Act and the Mental Capacity Act.

Staff treated patients with kindness, empathy and compassion and respected their privacy and dignity. They promoted patients’ independence where possible, so they knew their rights and had choice and control over their care, treatment and wellbeing.

Staff delivered person-centred care and involved patients in decisions about their care and treatment. Patients had access to an advocacy service. Patients were aware of how to raise concerns, give feedback or make a complaint.

Managers were experienced and had a good understanding of the service and a clear overview of service performance. The service had a clear model of care that was shared with staff and patients. Staff worked together to innovate and develop, and make improvements to patient care.