- Independent mental health service
Crossley Place
Assessment report published 24 July 2026
Contents
Ratings - Long stay or rehabilitation mental health wards for working age adults
Our view of the service
We inspected Crossley Place on the 3 and 4 December 2025.
Crossley Place is an independent hospital that provides a level 2 rehabilitation service for women with mental health conditions that need longer term support. A bespoke package of care is provided for each patient to meet their individual recovery and rehabilitation goals. Each patient has their own apartment which is tailored to their individual needs. Each apartment has a lounge with separate bedroom, ensuite bathroom and kitchen area.
The service provided safe care. The service had enough staff to deliver care for patients. Staff completed risk assessments of patients and updated these regularly. There were systems and processes to protect patients from abuse and neglect. The environment was generally clean, well-maintained and fit for purpose.
Care and treatment was delivered in line with national guidance and best practice. Patients had access to a range of specialists to help meet their needs. Staff received training, supervision and appraisal. The service had processes for the effective implementation of the Mental Health Act and the Mental Capacity Act.
Staff treated patients with kindness, empathy and compassion and respected their privacy and dignity. They promoted patients’ independence where possible, so they knew their rights and had choice and control over their care, treatment and wellbeing.
Staff delivered person-centred care and involved patients in decisions about their care and treatment. Patients had access to an advocacy service. Patients were aware of how to raise concerns, give feedback or make a complaint.
Managers were experienced and had a good understanding of the service and a clear overview of service performance. The service had a clear model of care that was shared with staff and patients. Staff worked together to innovate and develop, and make improvements to patient care.
People's experience of this service
Patients we spoke with were generally positive about the service. They felt supported by staff and could go to them for help when they were struggling. Patients were mostly positive about staff and found them helpful and caring. Many patients had a member of staff with them at all times and found it unsettling if this was not a member of staff they knew well.
Patients felt able to raise concerns or complaints and felt that they were listened to. Patients told us there had been some staff who did not always behave as they should, or who were less helpful. When they had raised concerns about staff this had been addressed.
Patients were involved in their care. They felt they could talk to staff, including the psychiatrist, about their care and treatment. Patients were positive about their access to physical health care, including routine monitoring.
Relatives were involved in patients’ care when possible and when patients consented.
People had access to activities, and many also had leave outside the hospital. Some patients said that leave was never cancelled, and others that it was sometimes cancelled because there were not enough staff or the unit was busy. If leave was cancelled, they were always given an explanation. Some patients went out into the local community, or into nearby towns, usually with a member of staff. Some patients had jobs within the service, which included working in the kitchen, volunteering and dog walking.
Patients had mixed views about food within the service. They told us there was a choice, but it was limited. Patients had a weekly cooking session which they enjoyed.
Patients had regularly community meetings where they could raise any concerns and discuss what they wanted to do. This included changes to the environment, such as replacing furniture and chairs, feedback about food, and activities that people wanted to engage in.
Patients had access to an advocacy service.