Jemis Care

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good.

This meant people were safe and protected from avoidable harm.

At the last assessment, the provider was in breach of the legal regulation relating to safe care and treatment. At this assessment, we found improvements had been made and the provider was no longer breaching this regulation.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There was a learning culture at the service. There were clear processes for responding to accidents, incidents and things that went wrong. Staff understood how to report these. The registered manager investigated adverse events and ensured these were learnt from. They shared learning with staff. Staff explained that they had opportunities for this. A staff member told us, “I can contact the registered manager and other colleagues at any time. We have a group discussion and learn from each other.” Relatives told us the provider apologised when things went wrong and told them how they would make improvements.

There were systems to ensure safe transitions between services. They carried out comprehensive assessments of needs, gathering information from other professionals, people and their relatives. They had information which they could share with other services if people needed care and support from them. Relatives told us they were happy with transitions.

There were systems to safeguard people from abuse and avoidable harm. Safeguarding procedures were shared with staff and people using the service. Staff completed training to understand how to recognise and report abuse. They were able to describe this. The registered manager understood their role and responsibility working with the local authority to safeguard people and to investigate any concerns. People using the service and their relatives told us they felt safe with the service.

The provider assessed risks to people’s safety and wellbeing. They met with people to discuss how they wanted to be cared for and how the provider could mitigate risks and support people to be independent. Risk management plans were clear and personalised. Risk assessments were regularly updated. Staff completed training to understand how to care for people safely. For example, how to use equipment and how to prevent falls. People and their relatives told us risks were well managed.

The provider assessed people’s home environments to ensure these were safe for them and staff. When risks were identified, the registered manager discussed these with people and their relatives to help them consider ways to mitigate these risks. The provider made regular checks on the fire safety arrangements within people’s homes.

There were enough staff to support people and meet their needs. Staff arrived on time and carried out the required tasks. People did not feel rushed. People were cared for by the same familiar care workers.

There were systems to ensure staff were suitable during recruitment. They carried out a range of checks on staff. Staff completed a comprehensive induction. The registered manager assessed their competencies and knowledge during the induction and at regular intervals afterwards. Staff completed a range of training to help them understand their roles and responsibilities. The registered manager held supervision meetings and appraisals with staff to review their work and support them with their development. Staff told us they felt training was helpful and they had good support.

There were systems to prevent and control infection. Staff completed relevant training. Staff were provided with personal protective equipment (PPE), such as gloves and aprons. Relatives told us they were happy with the way staff ensured cleanliness of the environment and their hand hygiene. The registered manager carried out checks on staff to ensure they followed procedures.

People received their medicines safely and as prescribed. At the time of our assessment, people were managing their own medicines with minimal staff support. The registered manager completed risk assessments to ensure this was safe. Staff completed records to show when they had supported people with medicines. There was information about the medicines people were prescribed and any side effects staff needed to be aware of. There were suitable procedures relating to medicines management. Staff undertook training to understand about safe medicines management. The registered manager carried out audits and checks to ensure medicines were managed in a safe way.