Jemis Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment, the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices so that care could be planned to meet these needs. People and their relatives told us they were involved in assessments and asked for their views. Care plans were clearly set out and included information about people’s wishes and how to support them to retain their independence. The registered manager held regular meetings with people and their relatives to review care plans and update these with any changes.

People using the service received evidence-based care. The provider was registered to support people with a learning disability. Whilst no one with these needs was using the service at the time of our assessment, staff had not undertaken the required training to ensure they could provide suitable care and support for people with a learning disability. We discussed this with the registered manager who told us they would source this training for all staff before they started providing this service.

Staff had undertaken other relevant training and had opportunities to discuss best practice with the registered manager and each other. They told us this helped ensure they met people’s needs.

The provider followed best practice guidance to develop personalised care plans which outlined people’s needs and described how they should be cared for.

Staff worked well together, sharing ideas and information. Staff told us they had regular meetings and discussions with each other and the registered manager. There were systems for sharing information with staff and requesting updates. Staff told us communication was good and they enjoyed meetings and discussions with each other. A staff member said, “We learn from each other. We discuss the service and different procedures.”

The provider supported people to live healthier lives. The registered manager assessed and recorded information about people’s health conditions. They shared this with staff to help them understand about risks and how to keep people safe. Staff monitored people’s health and reported concerns to their relatives and the registered manager. There was information about the healthcare professionals involved in people’s care so staff could contact these professionals if needed. Staff supported people to have healthy food and access to drinks. A relative told us, “[Care worker] has supported [person] to keep active and this has definitely improved [their] mobility.”

There were systems to monitor people’s needs and outcomes. The registered manager discussed personal objectives with people and ensured care plans recorded these. They had regular meetings with people and their relatives to ensure care was being delivered in the way they wanted. Staff kept records of the care they provided. These showed that care plans were followed. Staff reported any concerns about people’s health or wellbeing to relatives and the registered manager.

The provider obtained consent from people using the service. People were involved in creating and reviewing care plans. They made decisions about their care and staff respected these. For people who could not make some decisions, the registered manager discussed these with people’s representatives to help make sure decisions were made in people’s best interests. People told us staff always obtained consent before providing care.