Jemis Care

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment, the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received person-centred care. The registered manager met with people to discuss their needs. People told us their needs were met. The provider was responsive when people wanted changes to their care. Staff knew people well. The provider ensured care plans were personalised and reflected people’s needs and wishes. Staff described how they cared for people. Records of care showed that care plans were followed.

People received continuity of care. They were supported by the same regular care workers. Staff worked in collaboration with external health and social care professionals when needed. They shared information with others, when needed, to ensure people received continuity of care. There was a 24 hour on-call telephone line which people or staff could contact if they needed help or advice.

People were given information about the service. They received copies of their care plans, key procedures and information about the agency. This included how to make a complaint. People told us they had the information they needed.

The provider listened to people and their relatives and involved them in their care. People were involved in planning their own care and had meetings with the registered manager to review this. Relatives told us they could speak with the registered manager when they needed. There was a suitable complaints procedure. The provider had investigated and responded to concerns and complaints.

The provider ensured equity in access. Staff supported people to access the services they needed. The provider ensured people could access services and information by translating information for them when needed. The provider designed services to make sure these were accessible to everyone. The provider used people’s feedback to improve access to services.

The provider ensured equity in experiences and outcomes. The registered manager assessed and planned for people’s diverse needs. They made sure barriers to providing care were identified and mitigated. Staff liaised with people and their relatives to make sure they felt their needs were being met. Staff undertook training to understand about equality and diversity.

The provider supported people to discuss objectives and any plans they had for the future. These were recorded in care plans. The provider was not supporting anyone with care at the end of their lives at the time of our assessment.