Farjo Hair Institute

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. The rating has remained good. This meant people were safe and protected from avoidable harm.

The service delivered care that made people feel safe, supported, involved, and listened to. Safety events were reported and thoroughly investigated, with lessons learned to embed good practices. The environment and equipment were clean, tidy, and well-maintained. The service collaborated with people to maintain safe care systems, ensuring continuity of services. The service had a mandatory training assurance framework covering a range of modules that included learning disability and autism. Person-centred risk assessments were proportionate and regularly reviewed, prioritising individual needs and safety. The service provided care that followed best practice and national guidance and had processes in place to identify and manage risk.