Draper House

Our overall rating of caring at Draper House remained good.

During the inspection we observed multiple staff interactions with patients at the service, each interaction was noted to be considerate, involved, and the patient was being listened to.

Patients we spoke with told us that they were fully involved in their care and treatment, and care records we reviewed showed that this was being recorded. Information about treatments and the treatment pathway was available across the service and should information in another language be required this could be obtained. Noticeboards included mental health treatment information as well as how to complain, should a patient wish to.

An audit of the 3 months prior to inspection, by the service, showed that individual support, drop-ins and attendance by the Independent Mental Health Advocate at meetings took place regularly and when requested.

Staff we spoke with told us that they felt respected, supported and valued. In a staff meeting in April 2026 shortly before inspection, staff stated that they felt morale at the service was “10 times” better than before.

We saw the care plans included perceived triggers that might indicate that a patient was becoming unwell. Patients had positive behaviour support (PBS) plans, and some staff at the service had taken specialised training in the production and maintenance of these plans.