- GP practice
Dr BK Jaiswal's Practice
Assessment report published 24 August 2026
Contents
Ratings
Our view of the service
Date of Assessment: 23 June 2026. Dr BK Jaiswal's Practice, Julia Engwell, Health Centre, Woodward Road, Dagenham is a GP practice and delivers services to approximately 5,901 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is 53% White, 19% Asian, 4% Mixed, 21% Black and 3% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the third decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment, where we reviewed 10 specific quality statement. We assessed 10 quality statements from across all 5 key questions. The assessment did not contain review of clinical practices. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
At this assessment we found the provider was in breach of the legal regulation relating to good governance. This was because the system in place to ensure safe governance was not always effective. Leaders and managers generally did not have effective oversight of systems and processes to promote safe service provision.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. People could mostly access care, treatment and support when they needed it.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of surveys, including the 2025 and 2026 National GP Patient Surveys, which showed most people were satisfied with the care and treatment they received.
The 2025 National GP Patient Survey (GPPS) results showed people were satisfied with services provided and survey responses were in line with the local and national averages for all areas of care, treatment and access. For example, 90% of patients stated their needs were met and 78% stated they had a very or fairly good overall experience. Since the assessment, GPPS have published new results in July 2026. The new data suggests a slight decline with 87% stating their needs were met and 72 % stating they had a fairly to good overall experience.
The practice had collated the Friends and Family survey (FFT), for March 2026 which had 16 positive responses.
There was an active patient participation group (PPG) who represented the views of people using the service. The practice had regular meetings with the patient participation group PPG, we spoke with a member of the group who explained that the any concerns raised were acted upon by the practice.