York Road Surgery

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question as good At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice had a mission statement which included quality and safety, respect, patient engagement, disease prevention, learning and improving and financial security, which we were told was reviewed in practice meetings. Staff and leaders understood the challenges and the needs of people and their communities.

Staff we spoke to told us they were supportive of and supported by the leadership and management team, the culture and direction of the service, and each other. Staff told us leaders were approachable and took the time to listen and there was a no-blame culture. There was an appropriate whistleblowing procedure, which staff understood and could access.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff had clear roles, responsibilities, and governance systems to support high-quality, sustainable care.

All staff we spoke with were clear on their individual roles and responsibilities. Leaders proactively supported staff and regularly met with them to complete appraisals and performance reviews. The provider had established governance processes in relation to the quality statements we reviewed during this assessment, which were mostly appropriate for their service.

Staff could access all required policies and procedures. Leaders held regular meetings with staff, during which they discussed emerging risks and potential improvements to the service. We reviewed administration and clinical meeting minutes, but minutes of leadership meetings were not recorded.

Staff took confidentiality and information security seriously, which included verifying people’s identity during remote consultations. Staff submitted data and notifications to external agencies as required.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.