York Road Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patient feedback demonstrated that staff mostly treated patients with kindness and compassion.

The 2026 National GP Patient Survey showed that 89% of patients felt the healthcare professional at their last appointment treated them with care and concern, compared with a local average of 82% and a national average of 86%. Additionally, 99% of respondents reported confidence and trust in the healthcare professional they spoke to and were involved as much as they wanted in decisions about their care and treatment. Which were above the local and national averages. Patient feedback sent to CQC showed staff treated patients with kindness.

The practice had arrangements to ensure patients’ privacy and dignity were protected. Curtains were available in consulting rooms to maintain privacy when required. Consultation and treatment room doors were kept closed during appointments so that conversations could not be overheard. Reception staff understood how to identify when patients wished to discuss sensitive matters or appeared distressed and were able to offer access to a private room to discuss their needs confidentially.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.