York Road Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The 2026 National GP Patient Survey results showed people were informed about their care and treatment and what the next steps were. For example, 94% were involved as much as they wanted to be in decisions about their care and treatment.Staff supported people to manage their health and wellbeing. They focused on prevention and early intervention to help reduce future care needs. Staff identified health risks such as end-of-life needs, emerging long-term conditions, carer responsibilities and supported national health priorities, including smoking cessation and obesity reduction. Actions taken in response were:

• The practice had a social prescriber who assisted patients with introduction to local support groups that may reduce isolation, improve physical activity, and provide guidance and support regarding housing and financial issues and low-level mental health support. In 2025/26, 115 referrals were initiated.
• NHS Health checks were offered to patient between the age of 40 and 75. This focused primarily on the prevention of cardiovascular diseases but also advice regarding general health with respect to alcohol consumption and cancer screening. In 2024/25, the practice completed 348 NHS Health Checks. This decreased to 122 in 2025/26 due to staffing changes within the practice. The provider explained that they expected performance to improve during 2026/27.
• The practice had a low-calorie diet program This was a one-year program offered to patients with a diagnosis of diabetes within the last 6 years, aiming to achieve diabetes remission through a weight loss of 10-15%. In 2024/5 the practice referred 26 patients into the program and in 2025/26, 10 patients were referred.
• Health information was available on the practice website and in the patient waiting room.
• The practice processed approximately 1,000 new patient registrations each year. They told us this provided an important opportunity to offer health advice and help patients navigate healthcare services. All new patients were also offered a new patient health check.

The leaders routinely monitored people’s care and treatment to continuously improve it. They helped to ensure outcomes were positive, consistent and met the expectations of people themselves. Eighty seven percent of patients knew what the next steps would be after contacting the practice, both results were above the national and local averages.

The leaders had a rolling program of audits to assess compliance with monitoring and safe prescribing guidelines, for example, audits of computer coding of patients with chronic kidney disease, improving blood pressure monitoring, the management of heart failure and the monitoring of prostate cancer to ensure good outcomes for patients.

The practice performed better than the England average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer. To support uptake of bowel and breast cancer screening, a computer search of patient records was run monthly to identify patients who had failed to respond to bowel cancer screening invitations. The patients were then contacted by text message/post encouraging them to complete the test.

In 2024/25 the childhood immunisations were between 84% and 88%. Unverified data from the practice for 2025/26 showed improvements, within three areas between 89% and 95%, which were in line with or slightly below the World Health Organisation target of 95%. The provider explained that the childhood immunisations were affected by the patient turnover of approximately 1,000 patients a year.

The practice had worked on improving uptake of cervical screening over the last 2.5 years. The provider submitted unverified audited data to demonstrate for April 1, 2025, to 31 March 2026, 89.1% of women in the age bracket 25-49 and 98.7% of women in the age bracket 50-64 had been screened or invited on three occasions, one month apart.

Effective systems were in place to support the oversight of referrals such as urgent suspected cancer referrals made through the two-week wait pathway. The practice regularly reviewed significant events and other clinical issues to support learning and improvement.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.