York Road Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The 2026 National GP Patient Survey showed staff ensured patients could mostly access the care, support, and treatment they needed in a timely way. 88% of respondents to the survey described their overall experience of this service as good, compared to a local average of 71% and a national average of 77%. In addition, 84% stated their experience of contacting the practice was good overall and 64% stated it was easy to contact the practice on the phone, and 86% stated the receptionists were helpful. All of these results were both above local and national averages. The practice demonstrated they had reviewed the survey results and looked at ways to make improvements.

The practice was open Monday to Friday from 8.00 am to 6.30pm, with access to out-of-hours services during evenings and weekends. Reception staff supported by training and guidance directed patients who contacted the practice to the appropriate service. At the time of our assessment, urgent appointments were available each day and routine appointments were available within 10 working days.

The practice also provided longer appointments for patients with more complex needs or for those with a learning disability or mental health condition to support equitable access to care. Treatment rooms were available on the ground floor and there was level access to the practice.

Patients unable to leave their homes were visited regularly or when any changes occurred.

The practice supported 6 residential homes for people who required support and offered a weekly online virtual ward round carried out by the advanced nurse practitioner, who would also visit if requested.

The 2026 National GP Patient Survey showed that 92% of patients felt their needs were met, compared with a local average (87%) and a national average (92%). Leaders worked and collaborated with local organisations to tackle health inequalities in the local population. The provider had systems in place to support registration for vulnerable groups, including homeless people and travellers. Staff had completed training to enable them to understand the needs of people who were most likely to experience inequality in experience or outcomes.Leaders monitored the practice’s community population and worked and collaborated with local organisations to tackle health inequalities in the local population with local organisations to tackle health inequalities in the local population. The provider had systems to continually review appointment availability (face-to-face, telephone, and online), interpreter services, and safeguarding measures to ensure all patient groups could access care. Examples included:

• The practice had created a higher-health needs register to support patients who were approaching end of life to improve their journey as well as reducing emergency hospital visits.
• The practice had reasonable adjustments in place to support patients' needs, including a hearing loop, a communication book, high-backed chairs, electric examination couches, and wheelchair access.
• The practice carried out regular screening of patients who were prediabetic for progression to diabetes. In 2024/25 the practice had a drive to deal with this population resulting in 258 referrals to the diabetes prevention program. In 2025/26, the practice continued to offer referrals to the program to all patients newly diagnosed with nondiabetic hyperglycaemia. A total of 62 referrals were made in 2025/26.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.