Kings Park Surgery

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a mission statement that stated the practice was committed to raising the standards of clinical care for patients by offering a wide range of services, ensuring all communication with patients is clear and comprehensive and providing systemic education for all staff.

Staff we spoke to told us they were supportive of and supported by the leadership and management team, the culture and direction of the service, and each other. Staff told us leaders were approachable and took the time to listen. There was an appropriate whistleblowing procedure, which staff understood and could navigate to.

The practice was applying to become a teaching and training practice for GPs

The service had a realistic strategy and supporting business plans to achieve priorities. The provider monitored progress against delivery of the strategy.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service was part of a well-established provider organisation with governance arrangements and appropriate policies. The organisation provided HR support and leadership oversight, with information from monthly operational and quarterly clinical governance meetings reported to the Director of Operations and Chief Executive. Any concerns or issues were escalated to the Human Resources Director and Medical Director, who reported directly to the Chief Executive.

Staff had clear roles, responsibilities, and governance systems to support sustainable care. Leaders used reliable data on risk, performance, and outcomes. Staff were well-supported, understood their roles, and received regular appraisals. Governance processes were mostly well-established, with accessible policies and procedures. Leaders held regular meetings to address clinical concerns and risks, recording and sharing actions clearly. Staff demonstrated a commitment to confidentiality and information security. However, further work was required to demonstrate how the leaders were assured of some clinical staff’s competency.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.