Kings Park Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The 2026 National patient survey feedback showed staff ensured patients could mostly access the care, support, and treatment they needed in a timely way. For example, 83% stated their experience of contacting the practice was good overall and 72% stated it was easy to contact the practice on the phone. The results were in line or above the national or local average. For areas where results were below local and national averages, such as ease of access to the practice website, the practice had developed an action plan to drive improvement.

The practice was open Monday to Friday from 8.00 am to 6.30pm, with access to out-of-hours services during evenings and weekends. Reception staff supported by training and guidance directed patients who contacted practice to the appropriate service. At the time of our assessment, urgent appointments were available each day and routine appointments were available within 10 working days.

The practice also provided longer appointments for patients with a learning disability or mental health condition to support equitable access to care. Treatment rooms were available on the ground floor and there were level access and an automatic door at the entrance to the practice.

Patients unable to leave their homes were visited three monthly or when any changes occurred.

The 2026 National patient survey feedback was positive, 88% of patients stated their needs were met. Leaders worked and collaborated with local organisations to tackle health inequalities in the local population. For example:

• The practice was involved in the primary care network and had participated in a women’s health and wellbeing day and a mental health awareness event.
• The practice was part of the co-founding and development group of the proactive project which addressed a service gap for individuals with both mental health conditions and substance misuse need who had visited accident and emergency services more than 3 times in a 12-month period. These patients were referred to a core team who provided dual therapy care pathways to improve care and treatment.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.