Kings Park Surgery

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The 2026 National GP Patient Survey confirmed a positive patient experience. Overall, 84% of patients said healthcare professionals were good at listening to them, 81% felt they were treated with care and concern, and 94% reported having confidence and trust in the professionals they saw.

The 2025 provider staff survey, which achieved a 21% response rate across provider organisations, found that 95% of respondents felt patients were treated with kindness and compassion.

The leaders submitted the practice’s unverified Friends and Family Test (FFT) data for the period January to June 2026 which showed consistently high patient satisfaction. Of 593 responses, 85.5% rated their experience as good or very good, with very good accounting for over 71% of all feedback.

The service had arrangements to ensure patients’ privacy and dignity were protected. Curtains were available in consulting rooms to maintain privacy when required. Consultation and treatment room doors were kept closed during appointments so that conversations could not be overheard. Reception staff understood how to identify when patients wished to discuss sensitive matters or appeared distressed and were able to offer access to a private room to discuss their needs confidentially.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.