Aran Homes Limited Head Office

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of decisions about their care and treatment. Staff involved people in planning and reviewing their support and took account of their views, preferences and desired outcomes. When people’s needs or circumstances changed, the provider worked with them and, where appropriate, those important to them to agree how their care should be adapted. This helped ensure support remained person-centred and responsive to people’s individual needs. A member of staff said, “I try to explain something complex in simple terms and I explain the outcome of making a decision.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback, suggest improvements and raise concerns or complaints about their care, treatment and support. People were given opportunities to express their views through discussions, reviews and other feedback processes. Staff involved people in decisions about their care and explained any changes made in response to their feedback. This helped people understand that their views were listened to and used to improve the service. A member of staff said, “We use gentle prompts to help [person]. We teach [person] to have boundaries.”

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who may be more likely to experience inequality in their care or outcomes. They considered people’s individual circumstances, communication needs, protected characteristics and any barriers they experienced. Care, support and treatment were adapted in response to help ensure people received an equitable experience and were supported to achieve positive outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.