Aran Homes Limited Head Office

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity when providing care and support. Staff spoke with people respectfully, took account of their individual preferences and supported them in ways that helped them feel comfortable and valued. People spoke positively about the staff who supported them. One person told us, “Staff are very nice.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence and supported them to understand their rights and make informed choices about their care, treatment and wellbeing. Staff encouraged people to do as much as they could for themselves and provided support only when this was needed. People were involved in decisions about their daily routines, activities and how their care was delivered. Staff respected people’s preferences and adapted their support when people’s needs or circumstances changed. This helped people maintain their skills, confidence, choice and control over their lives.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.