Archived: Ashton Grange Residential Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The provider had effective systems to records incidents and accidents. Senior managers regularly checked these to ensure appropriate actions had been taken and lessons learnt were shared with staff.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services. People’s needs had been assessed prior to moving into Ashton Grange, this helped ensure people settled as soon as possible.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and had robust systems for reporting and investigating safeguarding concerns. People told us they felt safe living at Ashton Grange. A person said, “Without doubt, (I am) very safe. I would say the care is excellent.” Deprivation of Liberty Safeguards (DoLS) authorisations were in place for all relevant people, and any conditions were added to people’s individual care plans.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. Where potential risks to people’s safety had been identified, a risk assessment was carried out. This gave staff detailed information about how to help keep the person safe.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The provider completed various environmental risk assessments, including a fire risk assessment to help maintain a safe environment. Regular health and safety checks and equipment servicing were also completed.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Staff worked well together to provide safe care that met people’s individual needs. There were enough staff deployed to meet people’s needs in a timely way. New staff were recruited safely and staff received the training they needed. People told us staff were available when they needed them. A person said, “It’s usually quiet and the staff will help when you need them.”

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly. The home was clean and well maintained throughout. A person said, “The home is lovely and clean and well managed.”

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened. Medicines were managed safely, with accurate records maintained to confirm the medicines people had been given. Staff were trained and competent. People confirmed they received their medicines when they were due. A person said, “My medication is given to me on time. I used to forget but they don’t forget here.”