Archived: Ashton Grange Residential Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The information gathered during the initial assessment was used to develop personalised care plans. This included information about people’s preferences to guide staff about how people wanted to be cared for.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff supported people to have a positive lunchtime experience. Staff adopted some good practices to help people make informed choices about what they wanted to eat, such as staff showing people plated meals to choose from. People gave positive feedback about the meals at Ashton Grange. A person said, “The food is generally very good and I get plenty of choice.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People accessed healthcare services when needed. A person said, “The doctor comes when I need them but it’s not very often they are needed.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff supported people to experience positive outcomes, such as participating in a range of activities. A person said, “When I was younger I used to love dancing and music. I miss it but we have singers come in and really enjoy that.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People confirmed staff asked for consent before providing care. A person said, “The staff always talk to me about my care and explain what they are going to do.” Where people lacked capacity to make a decision, a Mental Capacity Act (MCA) assessment and best interests decision was undertaken.