Archived: Ashton Grange Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People gave positive feedback about the care they received and the staff who provided it. A person said, “The care is very good because they (care staff) want to help you, they’re lovely.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff and people had developed positive relationships, which helped staff understand people’s needs. A person said, “I get on really well with the staff and they treat me well.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People confirmed staff enabled them to be independent and make decisions about their care, such as whether or not to join in activities. A person said, “The carers just let you live in peace and only come to me if I need it.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were visible at all times and responded quickly and sensitively when people needed support.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff received regular one to one supervision to discuss their support and development needs. Staff confirmed they received good support. A staff member said, “I am well supported.”