Archived: Ashton Grange Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. A person said, “The staff treat me properly and as such I feel safe. The staff talk to me about my care but I don’t always need to know about it. When my family come in, the staff often update them on how I’m doing. If I need anything in here, they bend over backwards to help, they’re really nice.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Care plans provided information about other health and social care services involved in people’s care. Visiting health professionals gave positive feedback about the care provided.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider had a specific accessible information policy. Information could be made available in different formats if required.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People and relatives confirmed there was good communication with the home. A relative said, “The care is top notch and 100% safe. They communicate if anything happens to [family member] immediately.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff were available at all times to provide the care and support people needed.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff supported people to achieve positive outcomes and experiences, such as participating in a range of activities both inside the home and in the local community. A person said, “I like to take part in activities and today I went out in the bus and had lovely fish and chips in a restaurant on the sea front, but the weather was terrible.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had the opportunity to discuss their future care preferences and these were detailed in specific care plans.