Archived: Ashton Grange Residential Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We visited the home on 27 and 29 January 2026. This unannounced assessment was triggered due to the age of the current rating for the home. Ashton Grange provides accommodation with personal care for up to 40 people. 36 people were living at the service when we visited, some of whom were living with dementia.
The provider had robust systems for reporting and investigating concerns. Staff demonstrated a clear understanding of safeguarding and felt confident to raise concerns. Care plans and risk assessments contained detailed guidance to help staff keep people safe. The environment was clean and well maintained. Medicines were administered safely and people confirmed they received their medicines on time.
People’s needs were assessed before and after they moved into the home. This was used as the basis for personalised care plans to ensure care supported people’s preferences and wellbeing. Staff worked well with external professionals, and people told us they experienced positive health and wellbeing outcomes. People were supported to eat and drink well, and staff used visual prompts to help people make informed choices about meals. Staff respected people’s rights around consent and followed the Mental Capacity Act where people lacked capacity to make decisions for themselves.
Leaders promoted an open, inclusive culture and staff said they felt supported and valued. Quality assurance systems were effective in monitoring care and identifying areas for improvement. This had led to improvements, such as enhanced well being activities and redecoration of areas of the home. Managers had the skills and values needed to run the service well, and people told us the home was well managed.
 

People's experience of this service

People gave consistently positive feedback about their experience of living at Ashton Grange. They told us staff were kind, respectful and supported them in ways that helped them feel safe, comfortable and at home. A person said, “The staff treat me properly and as such I feel safe.” Relatives also spoke highly of the service and told us communication with the home was clear and responsive.
Staff were visible throughout the home and responded promptly when people needed support. People told us they had confidence in staff, who understood their needs and how best to support them.
Staff encouraged people to make choices about their routines, activities and meals. People also enjoyed a range of activities in the home and local community, including outings and entertainment. A person said, “I enjoy the activities and take part as often as I can.”
People felt there were enough staff available to meet their needs and said they received support when they needed it. People confirmed they were supported to access health professionals, when required.