Astor Court

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear systems of accountability and good governance. There was a range of checks and audits in place, which the provider was in the process of reviewing after feedback from an inspection of a ‘sister’ home on the same site. Electronic procedures for medicines were reviewed during the inspection to make them more person centred. The provider acted quickly to manage and respond to risk. They monitored performance and shared information with others when required. During inspection feedback we discussed good practice guidance in body mapping people who were being admitted to hospital. This process was going to be reviewed to ensure it occurred on all occasions. Body mapping is when a person’s body is checked for any injuries or skin issues, including bruising or pressure damage. The same procedure would be completed on the return to the home of the person to ensure they were in the same condition as when they left.

There was a registered manager in place and a stable management team to support them. Notifications of reportable incidents had been sent to the Care Quality Commission as is legally required.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.