Astor Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. One person said, “They [staff] always talk about what I want from them. I like my independence, so I am encouraged with this. When I have a shower, they set everything up for me but wait outside the bathroom. They're there if needed but not when I don’t.”

People’s nutrition and hydration needs were met by kitchen staff who provided a range of home cooked foods and varied drinks. People and their families said that meals were good. One person said, “They will make something specially for you if you don't want what's on the menu. There is more than enough to eat. No-one should be hungry.”

There was a snack and drink ‘station’ for people to help themselves whenever they needed additional nutrition or were thirsty. We noted a small number of people who may have lacked capacity and had been assessed as choke risk used this area and were able to access foods which placed them at risk of choking. We brought this to the attention of the management team to review immediately.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.