Astor Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people andtreated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment this key question has remained good. This meant people were well-supported, cared for and treated with dignity and respect.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff promoted people’s dignity and respected them. Staff asked about their choices of food, drink, clothes and whether they wished to remain in their room or do activities. One relative said, “All the staff are kind and considerate. We always feel that this room is our loved one's home, and we are welcome in it.” People were well supported to remain independent. One person said, “[Registered manager name] has moved mountains for me so I can be as independent as possible. This may involve some risk but it’s what I need to do.”

People were supported to experience a range of activities and broaden their horizons. The management team had recently enhanced their activity staff and plans were underway to hold various events, including various fetes and outdoor activities.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.