MYM Coventry

Leaders and staff knew the service’s vision, aims and objectives and understood how their service aligned with this. There was a culture based on speaking up, listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. The service generally had clear responsibilities, roles, and systems of accountability or good governance. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff able to contribute ideas through a quality improvement programme.

However, we found:

Governance frameworks were not always effective in identifying non-compliance with safe recruitment checks and ensuring organisational policies reflected national guidance.