MYM Coventry

Ratings - Diagnostic and screening services

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This is our first assessment of MYM Coventry.

We rated diagnostic and screening services as good and good for each 5 key lines of enquiry.

We found 1 breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to governance. Some operational policies, procedures and guidance did not provide staff with clear instruction and were not all in line with legislation and most up to date guidance. Oversight of safe recruitment checks was not always effective.

People's experience of this service

We spoke to 6 people who had recently used the service. They all provided positive feedback about the service and the staff. They were happy about the service and care provided. People told us the service was welcoming and their individual needs were met. They told us it was easy to book appointments, and they did not have to wait to be seen. We observed staff were warm and welcoming, offering reassurance and demonstrating kindness. What we observed was reflected in the feedback we received from people who had used the service.