MYM Coventry

The service was designed around the needs of women and their families. It provided information which women and their families could understand. The service usually made sure women could access the care, support and treatment they needed when they needed it. The environment was adjusted to meet the needs of people with conditions which could create a barrier to access.

However, we found:

The complaints process was not easy for women and their families to access, and feedback received about the service was limited.