Ripon and District Homecare

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. The registered managers and staff shared a positive culture, that focussed on providing personalised care, centred around each person. Staff members told us, “I am part of a wonderful team. I feel valued. We build up a good, safe comfortable relationship with clients” and “I think because it’s a small company, we get to know people, and they get to know us on a personal level. It’s so important.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. The registered managers knew people well and had the skills, knowledge and experience to provide person centred care and lead effectively. They did so with integrity, openness and honesty The registered managers were described by staff as friendly and approachable. A staff member said, “They are an utter joy to work for.”

People spoke positively about the registered managers and how the service was organised and run. A person told us, “I see the managers now and again when they stand in for the carers, we have a good chat, everything is well managed, I have no complaints.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. Staff told us they felt encouraged to raise concerns and ideas and were confident they would be listened to. The registered managers ensured any suggestions or ideas were responded to. A staff member told us, “They use our knowledge, they involve us in decisions. It’s good to know you are listened to.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The registered managers worked flexibly with staff to ensure their needs were identified and respected.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The registered managers had good knowledge and oversight of the service. There was a range of effective quality monitoring and auditing in place.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. When needed staff supported people to access health and social care services.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. The registered managers were open and honest and showed a genuine commitment to continuous improvement.