- Homecare service
Ripon and District Homecare
Assessment report published 25 August 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 July to 31 July 2026. This service is a homecare agency, registered to provide personal care for people living in their own homes in the community. At the time of the assessment there were 11 people receiving a regulated activity.
People received safe, personalised care from staff who knew them well and understood their individual needs and preferences. Risks to people's health, safety and wellbeing were identified and managed well. People’s medicines were managed and administered safely. Staff were appropriately recruited and trained and were supported to carry out their roles effectively. Staff understood their safeguarding responsibilities and were confident concerns would be responded to appropriately.
Staff spoke positively about the support available to them and described open communication and good teamwork across the service. Staff said they felt valued by managers and told us, “It’s a really lovely company to work for.”
Managers and staff worked with people, relatives, healthcare services and other organisations to support positive outcomes for people and demonstrated a commitment to delivering safe, compassionate and responsive care. People's care and support was regularly reviewed to ensure it remained effective and reflected their wishes, preferences and goals.
The service had 2 registered managers in post. A registered manager is a person registered with the Care Quality Commission to manage the service and is legally responsible for ensuring the service meets the requirements of the Health and Social Care Act 2008 and associated regulations. The service was well managed and had a positive, person-centred culture. Effective governance and quality assurance systems supported oversight of performance, risk and outcomes. The registered managers were visible, approachable and had a good understanding of the people using the service.
People's experience of this service
People's feedback was consistently positive about the care and support they received. People told us they felt safe and they valued the continuity of support from staff who knew them well. One relative told us,"[Person] feels safe with them (staff) because [person] knows them well, knows some of their families." People also spoke positively about the caring and friendly approach of staff. A person told us, “It’s their caring attitude, they are very good, friendly, excellent, we are very happy with the choice we have made.” People were supported to maintain their health and wellbeing and, where important to them, remain connected to their local community.
People were involved in decisions about their care and felt listened to when discussing their needs and preferences. They described positive relationships with staff and told us support was delivered in a way that promoted dignity, respect, independence and choice. A person said, “[Staff] are considerate, they ask what I want, they don’t tell me what I want. They are kind, pleasant and sociable. Their attitude is pleasant; we talk about anything.” Another person said, “I trust them, I have no gripes about the treatment I get.”
People had confidence in the skills and knowledge of staff and felt they received reliable and consistent support. People told us, “I think they (staff) are well trained. They seem to really enjoy their work. Some staff have been with the Company for 15 years. They always do extra things, like do the washing. They work well as a team; they leave notes for each other” and “They are well trained; they know how to cope with my medication. I have every confidence in them. I could not manage without their help, they understand me, they always seem to know what I need.”
Feedback about the management of the service was positive. A person told us, “The managers are always very friendly. They are always on your side, which is very important, I have no complaints.” Another person said, “I would not change anything, they are perfect.”