Ripon and District Homecare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People received person-centred care. Care records reflected people’s preferences and routines. They detailed what was important to and for the person. Staff told us they got to know people really well. A staff member said, “I really enjoy it. I like getting to know people.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. A person told us, “They give me confidence, they talk about local affairs, make me feel part of the community.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Staff understood and respected people’s individual communication needs and preferred communication styles.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. The provider had not received any recent complaints. However, there was a system in place for responding to any concerns or complaints if any were received.

People told us they could raise concerns with staff at the office and were confident these would be listened to and acted upon. People told us staff sought their views and involved them in decisions about their care and support. A person said, “They respond when I phone up. The service is quite good, they try their best, I have no complaints.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. People told us staff helped them to access equipment such as mobility aids.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff completed training in equality and diversity to understand and reduce inequalities or prejudices that affected outcomes for people.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People were able to share their end of life wishes if they wished to.