Clarity Homecare Leeds & Bradford Also known as Clarity Homecare Bradford

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated Good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. People and staff told us the service shared a vision and had an open culture. Comments included, “They ring us and check everything is ok and give us updates on things we need updating on” and “we have staff meetings and supervisions with [manager] and they share information with us.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The registered manager told us they have an open-door policy, and they feel supported by the head office team. People and staff spoke highly of the leaders. Comments included, “The manager is so responsive and caring” and “The manager is wonderful they are very supportive in every way and so is the director they are also visible and contactable, I feel lucky to have a supportive management team.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The registered manager told us that they have an open-door policy and that they protect whistle-blowers encouraging people to speak-up. The service had a whistle-blowing policy. Staff and people told us they felt able to speak up.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. Staff told us they had an in-depth induction programme at their head office which included detailed training around equality, diversity and inclusion. The registered manager told us the recruitment process was fair, and they employed a diverse work force. Staff told us they felt they were treated with respect, and the registered manager fostered an inclusive and fair environment.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. We saw evidence of the registered manager completing a range of audits as well as quality assurance checks ensuring they had clear oversight of the service.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. The service shared information with other healthcare professionals when required to ensure outcomes were positive for people using the service.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. We found management were investigating and responding to accidents, incidents and complaints. Events were analysed for lessons learnt.