Clarity Homecare Leeds & Bradford Also known as Clarity Homecare Bradford

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.This is the first assessment for this newly registered service. This key question has been rated Good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. We found that effective systems were in place to assess and mitigate risks to people and keep them safe. People’s care plans and risk assessments were detailed which enabled staff to support people safely.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s care plans were person-centred and detailed what was important to people. The relevant people were involved in the process. Comments included, “Yes, staff know what they are doing they are brilliant, they know what I like and how I want things doing, it’s in my care plan.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service was working with other healthcare professionals when needed. The registered manager told us that when a person leaves their service to go into a care home, with the consent from the relevant person, they support the care home’s pre-admission assessment by sharing details of the person to support the person between different services.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Comments included, “We have one person who joined a dementia group in the local community, initially we supported them and went with them but now they feel they are able to go alone following our support” and “We encourage them to cook and eat well, been healthy is important.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Effective systems were in place to assess, monitor and mitigate risks to service users and keep them safe. For example, the registered manager completed audits of daily records and out of hours events to monitor people’s care and treatment.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Effective systems were in place to assess, monitor and mitigate risks to service users and keep them safe. For example, the registered manager completed audits of daily records and out of hours events to monitor people’s care and treatment.