Clarity Homecare Leeds & Bradford Also known as Clarity Homecare Bradford

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated Good.This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People’s care plans were person-centred, and people told us they were involved in their care plan and decisions. Comments included, “They came to see me and my [family member], we put everything down together, it all works well.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. We saw evidence of the service integrating people into their local community. One person was supported to attend a Dementia support group. People told us that they had continuity with their care. Comments included, “Yes, I have the same 3 carers that come to me, it’s nice like that.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The service ensured that people were able to access up-to-date information and care records when required. The registered manager told us that they provide information in a range of ways for example, read to people, visual aids such as pictures, large print. People told us they had access to information when needed.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People told us they were happy that when they had raised concerns or shared feedback this had been taken on board. Comments included, “What’s important to me is that [manager] listens very well, I know I can tell them if something hasn’t gone how I like, they ensure it sorted out for me, they respond very quickly to put things right, no matter how small the issue I feel I am taken seriously. “We also saw evidence of the service completing quality assurance reviews.

The provider made sure that people could access the care, support and treatment they needed when they needed it. The registered manager told us, “We work with healthcare professionals to ensure people receive care, support and treatment when the need it. We have regular contact with the Single Point Assessment (SPA) team as two people we support are also supported by them”. Comments from people included, “Yes, the staff talk to the nurses and GP if they need to, always helping when they can.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Comments included, “We have supported people with language barriers and dementia to access to the community.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The service was not providing support for end of life at the time of our assessment; staff told us they had completed in-depth end of life training to support people and recognise signs that require reporting and referring to other healthcare professionals when required.